We're here and ready to help! See some of our customer FAQs below.
We process and ship out all orders ASAP. Orders with standard shipping will usually be fulfilled and shipped the next 1-3 business days. We know, we’re as fast as lightning!
Once your order is shipped, you will receive a shipping confirmaion email with the checking number. You can review the email to find the tracking number.
Or you can check your order status and details by logging in to your account.
We have warehouses in America. Orders with standard shipping usually take 5-7 business days from the day it ships to arrive to its final destination.
Sorry. We do not accept PO/APO/FPO addresses.
There are many parcels in the office, and they need time to arrange them for you. Also due to the epidemic of COVID-19, it may cause slow delivery if there are any customs stuck and some road locked. The tracking status may update slowly. Please wait patiently.
Orders & Payments
We currently accept Visa, MasterCard, Discover, American Express, and PayPal.
We always suggest subscribing to our emails to ensure you are getting first-access to new products, promotions, and news.
Sure! You can cancel your order within 24 hours of confirmation. Please contact us with your name and order number at: firstname.lastname@example.org.
After 24 hours, your order will have been processed and we won’t be able to cancel it.
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at email@example.com. We will make every effort to ensure the correct delivery of your order.
Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired.
If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact customer service firstname.lastname@example.org.
Returns, Exchange & Refund
We’re so sorry to hear this! Please send us an email at email@example.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!
Please refer to this link:
We want you to love your Bodega Cooler purchase, so if you are not totally satisfied, please send an email to firstname.lastname@example.org within 30 days of your purchase, and we will provide a return authorization and mailing information. To be eligible for a return, your item must be in the same condition that you received it. Shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items.
All items purchased directly from bodegacooler.com may be accepted for a return. If you purchased a Bodega Cooler product from one of our authorized retailers, please contact them for assistance.
If the product is unopened, we will happily exchange it for another Bodega Cooler product of equal value.