Once your order is placed, it will leave our warehouse within 1 business day (Monday-Friday, excluding public holidays). The whole shipping takes around 3~7 Business days.
Once your order is shipped, you will receive a shipping confirmaion email with the checking number. You can review the email to find the tracking number.
Or you can check your order status and details by logging in to your account.

We have warehouses in the US, so your orders will be shipped from California, Texas, Pennsylvania.

All the products can ship to Continental U.S. only, except the detachable battery can also ship to European.

1. Once your order is placed, you will receive an order confirmation email.
2. Once your order is shipped, you will receive a shipping confirmation email with the checking number.
3. You can review the email to check the order status, or you can check your order status and details by logging in to your account; or contact our customer service with the order number.

Sorry. We do not accept PO/APO/FPO addresses.

There are many parcels in the office, and they need time to arrange them for you. So, it may cause slow delivery if there are any customs stuck and some road locked. The tracking status may update slowly. Please wait patiently.

If you don’t receive your package within the time frame, please feel free to contact our customer service. We'll be more than happy to help!

We currently accept American Express, Boleto, Discover, JCB, MasterCard, PayPal, THAI QR PromptPay, Rabbit Line Pay, ShopeePay. Visa.

Yes we do, and we always suggest subscribing to our emails to ensure you are getting first-access to new products, promotions, and news. 

Sure! You can cancel your order within 24 hours of confirmation. Please contact us with your name and order number at: info@bodegacooler.com.

 After 24 hours, your order will have been processed and we won’t be able to cancel it.

If you have any problem with your Bodega Cooler orders from Amazon, please contact treeserviceusa01@126.com (Amazon US) or treeserviceeu01@126.com (Amazon EU) with your order number. Our Bodega Cooler team on Amazon will reply to your email within 24 hours. Thanks for your understanding.

If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at info@bodegacooler.com. We will make every effort to ensure the correct delivery of your order.

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.
If the original address is a valid address, the package will be delivered there. You can contact the local post, FedEx or UPS when it arrives there, to see if they are still able to forward the package or redirect it for you.
If the original address is invalid, your package will not be successfully delivered and returned to our warehouse. You can contact our customer service with the order number. We'll be more than happy to help!

Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired.

 If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact customer service info@bodegacooler.com.

Please refer to this link:
www.bodegacooler.com/pages/return-policy

We want you to love your Bodega Cooler purchase, so if you are not totally satisfied, please email info@bodegacooler.com within 30 days of your purchase, and we will provide a return authorization and mailing information. To be eligible for a return, your item must be in the same condition that you received it. Shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items.
 All items purchased directly from bodegacooler.com may be accepted for a return. If you purchased a Bodega Cooler product from one of our authorized retailers, please contact them for assistance.

If the product is unopened, we will happily exchange it for another Bodega Cooler product of equal value.

We take great pride in the quality of our items, and if there is any issue with your purchase, we are committed to making it right. If you receive a damaged or defective item, please reach out to our customer service team at info@bodegacooler.com, and we will promptly assist you. When contacting us, please provide the following information:
1. Your order number.
2. Product name or SKU number/Product code (found in your confirmation email).
3. A detailed description of the damage or defects, accompanied by clear photos.
Our team will work diligently to resolve the issue and ensure your satisfaction.

You can try to refer to the manual for the solutions or contact our customer service with the order number, the photos or the video about the quality issue.

We usually don't cover the return cost, but if there is any quality issue with the item, kindly contact our customer service and we will solve the issue asap.

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide. andnot to the address on your original package or your return will not be received.

Once we have completed the necessary checks and received the returned item, we will proceed with issuing the refund. The refund will get back to your original account in 1~3 business days.

Registering can extend the warranty of your product for one year. Please register your product on bodegacooler.com/warranty within 10 days from the date of purchase.

If you are having site issues, or have additional questions, please email us at info@bodegacooler.com.